Most likely - yes! Our artists are very talented and can create a portrait almost out of any photo. Still unsure? Check out our photo guide for more detailed information.
The portraits are not ‘paintings’. Instead, we use cutting-edge digital technology, including photo editing and retouching, as well as sophisticated brush stroke and blending processes. The end result? A portrait fit for a King or Queen!
What are the dimensions available for my portrait?
We offer a variety of sizes to suit your needs, including digital files, canvases, and posters. All options are crafted with high-quality materials to ensure a stunning result. Here are the available dimensions:
- Digital File – A high-quality file optimized for professional printing, giving you the flexibility to print your portrait in any size or format.
- Canvas Sizes:
- 8x10"
- 12x16"
- 16x20"
- 18x24"
- 24x30"
- 24x36"
- 30x40"
- Poster Sizes:
- 11x14"
- 16x20"
- 18x24"
- 24x36"
Choose the size that best fits your vision, and we’ll create a portrait you’ll love!
Yes! We can create portraits featuring multiple pets, people, or a mix of both. Whether you want to capture the bond between your pets, your family members, or even pets and people together, we’ll bring your vision to life in one stunning piece of art.
Artwork Creation Time
- Previews: Artwork previews will be sent to your email within 2 working days.
- Approval: Once you approve the artwork, printing will begin within 24 hours of receiving your approval.
Shipping Times
- USA: 2-5 working days
- UK: 2-5 working days
- Europe: 2-5 working days
- Canada & Australia: 5-7 working days
- Rest of the World: 10-15 working days
All orders include full tracking.
100% Satisfaction Guarantee
- Unlimited Previews & Revisions: Get at least three previews and request as many changes as needed until you're fully satisfied. Printing will only proceed with your approval.
- Free Replacement for Defects: Any defects or damage will be replaced at no cost to you.
In most cases, yes – they’ll all arrive in the same parcel. Occasionally, we’ll finish a portrait a day or two ahead of the others in the order. In this case, we’ll send the completed artwork in a separate parcel.
Yes, we’ll email one out to you. We know how important it is for our customers to be informed about their order, so we’ll send it to you as soon as possible. Once you’ve got your tracking number, your portrait should arrive within a few days.
No need to worry! Just email us your order number, and we’ll update you on the status of your order.
Yes, we do! We’ve shipped over 30,000 pet portraits worldwide using fully tracked shipping methods. Once your order is shipped, you’ll receive a tracking number via email.
Satisfied customers are what make us the premier custom royal portrait site. Your satisfaction is our top priority, and we will do everything to ensure that you love your portrait.
Lost Painting Guarantee
If the painting is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge to you. Contact us 5-25 days after delivery approval for assistance regarding the lost painting.
Artwork Damage
If your painting arrives damaged, please reach out to us within 30 days by contacting our customer support. We will print & ship a new canvas for you free of charge. Please make sure to contact us within 30 days, as we may not be able to reprint the artwork if the deadline is missed.
Modifications
If you are not happy after viewing the preview of the portrait, you can ask for revisions—we do unlimited modifications free of charge! Should you decide, even after several modifications, that you are not happy with the result, we will of course respect your decision. In that case, please write to our customer support so we can reach the best solution for you.
100% Satisfaction
Once you have received the portrait and you are not satisfied with it, you may return it to us in the original packaging within 30 days after receiving it to receive a full refund. Please get in touch with us for a return address.
Digital File Refund Policy
Digital download files cannot be refunded once they have been sent to you, regardless of whether you return the physical portrait.
Non-Refundable Service
The “Fast track your order” service may not be refundable if it has been provided to you in accordance with our policy.
Shipping Costs
The “Expedited shipping” costs may not be refunded if the service has been provided to you in accordance with our policy.
Contact us as soon as possible. We’ll send you a replacement as quickly as we can.
Yes. As long as your cancellation request is made within 24 hours of placing your order. After the 24 hour period, cancellations will be accepted at our discretion. We will might charge you a 20% cancellation fee, since work will have already been done on your order. Orders that have already been printed cannot be cancelled.