Once your artist has finished your pet's portrait, you'll receive a preview file via email and SMS. You'll have the opportunity to request changes to ensure the design looks just like your pet. Previews are sent within 24 hours.

We pride ourselves on creating a premium, lasting keepsake that you'll love. We offer free adjustments to ensure it looks like your pet. If you're not satisfied, we offer a full refund.

We can work with 99% of the photos we receive. You can upload a photo of each pet individually or have them together in one photo. We can also work with screenshots from Instagram or Facebook. If you have old photos, you can take a photo of them. A clear, well-lit photo showing your pet's entire face helps our artists accurately capture your pet's unique features. If there are any issues with your photo, our support team will contact you to help. You can also submit more photos when you preview your artwork and request changes. Read more on our Photo Guide.

Absolutely! Our artists are skilled at creating portraits of all pets, no matter the species or breed. Whether you have a dog, cat, rabbit, bird, or even something more exotic, we can turn them into a beautiful piece of art on our durable canvas prints.

Your pet's privacy is our utmost priority. After your custom art piece is completed, we immediately and securely delete the photo from our system. We do not sell, distribute, or use your pet's photos for any other purposes beyond creating your commissioned artwork.

We accept a range of photo formats including JPEG, PNG, TIFF, and RAW files. Upon upload, all EXIF data and other identifying information are stripped from the images to respect your pet's privacy. We adhere to a strict data retention policy, where your pet's images are held only for the duration of the art creation process and deleted immediately after.